Terms & Conditions
We provide pre-ordering on selected sets in order to minimize store queuing times, reduce out of stock situations in stores and generally because we know how hard it is to sometimes find those very popular new sets.
Please read our T&C's below, but do also check the individual product descriptions as there may be additional or overriding information relating to that particular set.
- Pre-ordering a set guarantees you a set, it does not guarantee you will be the first to receive it
- Pre-orders will qualify for any Gift With Purchase that is available that meet the relevant LCS GWP criteria on the date the set is launched (and of course subject to GWP stock availability on that date). We do not want you to worry about losing out on a GWP because you chose to pre-order rather than purchase on launch day
- The expected arrival dates are just that - expected. Our track record has been reliable thanks to LEGO Singapore's logistics and stock planning, but this may not be the case on all occasions
- You will receive an email notification when your order is ready for collection. For in-store pick up you should expect to receive it close to/if not on launch day, while deliveries can only commence from launch day - sets in high demand will likely see a delay to our usual delivery times.
- If you are super eager to receive your set as early as possible (and the specific pre-order terms allows you) you should select in-store pick up at either Ngee Ann City or Vivo City.
- We are sorry but we cannot accommodate transfers to other stores or combine with other deliveries.
- If you wish to buy a different item on the same order, your whole order will only be ready for collection when your pre-order set is ready to be delivered/collected - for this reason we recommend making a separate order so that we can expedite the completion of your other item(s).
- While we do acknowledge sometimes customers need to cancel an order, we reserve the right to charge a $10 administration fee if you request a cancellation
- Due to limited supply of stock on launch day some sets may have an order limit. Please ensure you are familiar with this by reading the product description. These limits are there to be fair to as many customers as possible. If you order more than the order limit we reserve the right to cancel your whole order, or part of your order, and charge you a $10 administration fee.
Thank you for reading!